The judges could see that we consistently achieve very high service ratings and positive customer review. Since we started offering clients the opportunity to review our service via the third party review service Feefo five years ago, we have consistently maintained a five star (98%) aggregate rating from over three hundred clients (earlier this year, Feefo also awarded us a Gold Trusted Service award).
The high rate of positive feedback we receive is due to our research-driven process and the hard work of our team who ensure clients get the best possible service and outcome.
For example, more than one insurance provider is now offering Income Protection without exclusions to some customers with type 2 diabetes – something we’ve been pushing for in the insurance industry since 2017.
Even more significant has been our collaborative work with other specialist advisers firms, in partnership with Royal London, to design and test a new Life Insurance option for people with a history of severe mental illness.
Specifically, the initiative is aimed at people who have had a significant mental health event in the last five years, such as a suicide attempt.
The product trial achieved very positive results: 75% of clients who applied obtained Life Insurance at a more easily affordable monthly premium. These were people who otherwise would have been declined any cover at all, or offered cover at a much higher price.
Moneysworth wants to see cover options and availability broaden for people living with pre-existing physical and mental health problems, and so we’ll continue to lobby the insurance industry for better outcomes for all.
You can see the list of all this year’s winners at the Cover Excellence Awards website.